Johanna Baker is a Trust Officer in our Sioux Falls office where she is responsible for a series of company-wide compliance, audit, accounting, and management reporting functions. She also manages the Company’s account review process ensuring that client servicing is consistently effective throughout our organization and that we fulfill our regulatory and fiduciary obligations. Johanna also works closely with our trust officers in supporting their clients.
Johanna joined Capital First Trust in 2018. She has over 8 years in the financial services industry. Prior to Capital First she has worked with retail banking clients in virtual sales and support. She also managed escalations of client inquiries. She has been recognized for her ability to demonstrate her firm’s mission and values as part of a quality management teams.
Johanna is a native South Dakotan and enjoys the outdoors. Johanna graduated from the University of South Dakota with a Bachelors in Business Administration.
Johanna is an avid reader of the successful business guru Og Mandino. She embodies his mantra: “Always render more and better service than is expected of you, no matter what your task may be.”